Managed Services

The OTOC Technologies Managed Service Team is responsible for 24x7 monitoring and management of IT, Network and Telephony infrastructure. Monitoring of the network includes all CPE devices for throughput performance, call quality, interfaces and general operational health of all connected interfaces.

The OTOC Technologies Managed Service solution utilises a Service Team focused on successful customer outcomes. To achieve this, our Service Management team are focused on developing detailed knowledge of the operations and the services provided to the clients' stakeholders. OTOC Technologies services offer the following:

  • Managed Services with 24x7 Helpdesk (compliant to ITIL)
  • Level 1, 2 & 3 support
  • IT Change Management
  • Outsourcing Analysis/Feasibility
  • Network and Security planning and configuration
  • Disaster Recovery & Business Continuity Services (Disaster Recovery & Backup as service)
  • Virtual Private Server and Virtual Desktop Infrastructure
  • Database and Web Applications development
  • Project Management services
  • Communications Infrastructure (fibre/copper/wireless)
  • Environment & Facility Management (Fibre/CCTV/Security/Access Control)
  • IT Consulting, Cloud Ready Assessments and Planning Services